Communication channels within healthcare have long been the focus of improvement schemes. Waiting times at receptions, call waiting times, and the immediate accessibility of treatments have all been scrutinised. With … Read more “How Will Healthcare Organisations Provide Better Support for Diverse Patient Needs?”
There’s no doubt that citizens depend heavily on councils for vital information, from financial support through to things like community services they can access. While councils are the core of … Read more “Local Government’s Communication Conundrum: Podcast Featuring South and East Lincolnshire Council’s Partnership”
Since October 2022 and the HM Government’s announcement of the UK Digital Strategy, the UK public sector has been considering how they might adopt digital solutions. Ultimately, the aim is … Read more “Public Sector’s Communication Conundrum: Latest Research Findings”
‘Ask the Expert’ is a series of interviews RingCentral runs with influential thought leaders from around the world, including UC and CX consultants and analysts. In this series, we aim … Read more “Ask the Expert: What’s the Future of UC and CX Convergence?”
We are excited to introduce our new call handling enhancements, specially designed to empower small and medium-sized businesses. With a commitment to user-friendly design, we’ve improved our call handling to … Read more “Introducing More Intuitive and Empowering User Call Handling”
2022 was a pivotal year for our ESG (environment, social impact, and governance) program. We’re incredibly proud of what our teams have accomplished and the support from throughout the company. … Read more “Now available: The 2022 RingCentral Impact Report”
Customer experience is critical to business success today. Companies that are doing it well in 2023 know one thing for sure: technology can be a huge help. Streamlined workflows also … Read more “Top Customer Experience (CX) Innovations: Summer 2023”
As the digital age gains ground, communication channels such as email, texts, and instant messaging have also grown. With the rise in new communication channels, it may seem like phone … Read more “Value of voice communication: 7 stats you need to know”
Security breaches have become increasingly prevalent in all industries. And, they pose serious risks to businesses. These breaches occur when hackers gain unauthorised access to sensitive information. These may include … Read more “How a Security Breach Can Impact the Value of Your Brand”