As we step into the evolving workplace of 2024, RingCentral acknowledges the unique challenges organisations face today. From exhausted workforces to cost-cutting pressures and the accelerating wave of artificial intelligence … Read more "Q4 Innovation Round-Up: RingCentral Events, new AI capabilities & more"

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Good communication is at the heart of every successful business, regardless of size or industry. It connects employees, teams, and departments, builds trust, and fosters a positive work environment where … Read more "Organisational Communication Explained: Examples and Best Practices"

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As financial pressures continue to build for local government, public services are feeling the impact. Demand is growing for more services and better efficiency across the board. Councils face a … Read more "Interview With Norfolk County Council: How Is Emerging Tech Like AI Helping To Improve Citizen Service?"

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Further and Higher education is an ever-growing market. As more international students choose the UK for their education, our institutions are being put under incredible pressure to keep up with … Read more "Interview with Bishop Grosseteste University: IT’s Role in Improving Communication in Higher Ed"

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As businesses increasingly embrace digital transformation and seek ways to transform the customer experience, AI and chatbots have emerged as promising tools. Research suggests that these technologies have the potential … Read more "Ask the Expert: How Will AI and Chatbots Impact Contact Centres in the Next Two Years?"

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For the 9th consecutive year, RingCentral has been named a Leader in the 2023 Gartner® Magic Quadrant™ for Unified Communications as a Service (UCaaS) Worldwide Report.  In a year that … Read more "RingCentral Named a Gartner® Magic Quadrant™ Leader 9 Years in a Row"

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In the latest instalment of our Ringside series – which shares telecoms industry insights from our own leaders and external experts – we catch up with RingCentral’s Ben Purton, Senior … Read more "Ringside: Insider Interview with Ben Purton"

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Over recent years, businesses have been installing collaboration and communications systems in response to the new requirements of their employees. Accessing these tools from any location at any time has … Read more "How To Optimise Your Business Communications: A Video Series To Understand Everything"

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The NHS has long sought to overcome the barriers to delivering smooth, joined-up services. With current communication methods not linking up between departments, primary care is often delivered inefficiently. Ultimately, … Read more "Reforming for Recovery: A New Whitepaper Examining How We Improve Communications in Primary Care"

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Optimising the customer experience is one of organisations’ key concerns, and they often focus on improving and simplifying operational processes. But they sometimes forget to investigate an important element that … Read more "Two Minutes To Understand How To Ensure Reliable Business Communications"

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