Stay updated with the latest articles and discussion topics about business trends that are set to impact SMB’s and enterprises.
As many of us have got a taste for the freedom that home working allows, and we face a cost-of-living…
At a glance: Switching between apps How did RingCentral help Sitel Group? Creating an automated and scalable environment Insight on…
Communication is one of the cornerstones of efficient modern business and can mean the difference between survival and success.…
You won’t be a stranger to the importance of customer service. It’s what makes commerce tick. The fact is that…
Keeping customers satisfied is a top priority for any organisation because it can make or break a business. Recent research…
It’s no longer just “nice” for call centre agents to provide an exceptional contact centre experience, it’s vital. According to…
With technology constantly evolving and growing competition in the workforce, the recruitment world is changing on a fundamental level. To…
Having a way for customers to contact you is essential for any successful business. This could be via email…
A business can’t run without customers. You’ve got to draw in customers, then ensure they keep coming back. Ideally, they’ll…
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