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Customer experience is critical to business success today. Companies that are doing it well in 2023 know one thing for…
In the past few years, there have been many changes in customer behaviour and contact centres have had to adapt…
As customer demands grow increasingly complex and the need for service excellence accelerates, contact centres and their agents are under…
Your agents are your contact centre’s biggest asset. So how do you recruit and retain the best people? It’s a…
Turnover has always been an integral part of call centre life, with an estimated rate of around 26% depending on…
In this article, we will discuss: What is call centre recording? How it works Common types of call centre…
66% of customers typically resolve issues via phone support, making it an essential component of your customer service strategy. However,…
Reaching out to your customers is one of the most important parts of a sales strategy. Increasingly, customers expect to…
Call centre management isn’t easy, especially when it comes to keeping your employees and customers engaged and happy. Those in…
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