Good communication is at the heart of every successful business, regardless of size or industry. It connects employees, teams, and departments, builds trust, and fosters a positive work environment where … Read more "Organisational Communication Explained: Examples and Best Practices"

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As many of us have got a taste for the freedom that home working allows, and we face a cost-of-living crisis that will make UK workers tighten the purse strings, … Read more "50 Small Business Ideas You Can Start at Home"

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66% of customers typically resolve issues via phone support, making it an essential component of your customer service strategy. However, setting up and maintaining phone systems can be expensive, time-consuming, … Read more "Calling Software for Call Centres: Everything You Need to Know"

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  Communication is one of the cornerstones of efficient modern business and can mean the difference between survival and success. A good business phone system can keep you in touch … Read more "17 Best VoIP Software Services – Find the best VoIP solution for your business needs"

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You won’t be a stranger to the importance of customer service. It’s what makes commerce tick. The fact is that customers have come to expect even better customer service than … Read more "Understanding Good Customer Service and Putting It Into Action"

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Your business depends on effective communication and collaboration to succeed. So, you need to give your employees the tools they need to work together productively and provide better experiences for … Read more "VoIP Examples: Top Apps and Use Cases"

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Remote and hybrid working options have gained popularity as they afford employees greater flexibility over their work schedule. Video conferencing is a big part of work life today: facilitating video … Read more "10 Best video conferencing for small business to consider in 2022"

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Reaching out to your customers is one of the most important parts of a sales strategy. Increasingly, customers expect to be able to reach brands in more than one channel, … Read more "7 Ways to Improve Omnichannel Customer Experience"

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Communication is a vital part of running a company, whether you’re a small business or a larger enterprise. Business phones, traditionally a combination of desk phones linked via a PBX … Read more "10 Best SIP Phones of 2022 for Your Home or Business"

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As customer expectations continue to skyrocket in the wake of a pandemic that made the world switch to more digital means, organisations must keep up by making use of technology … Read more "What Is a Virtual Agent and How Can Contact Centres Use Them?"

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