As financial pressures continue to build for local government, public services are feeling the impact. Demand is growing for more services and better efficiency across the board. Councils face a … Read more "Interview With Norfolk County Council: How Is Emerging Tech Like AI Helping To Improve Citizen Service?"

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Further and Higher education is an ever-growing market. As more international students choose the UK for their education, our institutions are being put under incredible pressure to keep up with … Read more "Interview with Bishop Grosseteste University: IT’s Role in Improving Communication in Higher Ed"

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The NHS has long sought to overcome the barriers to delivering smooth, joined-up services. With current communication methods not linking up between departments, primary care is often delivered inefficiently. Ultimately, … Read more "Reforming for Recovery: A New Whitepaper Examining How We Improve Communications in Primary Care"

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The challenges faced by the NHS are no secret. Growing backlogs, continuing difficulties in hiring and retaining staff, and increasing monetary pressures mean that our health and care systems must … Read more "Connect, Communicate and Collaborate: Examining the Crisis of Communications in Secondary Health and Care"

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Back in 2021, HM government launched the National AI Strategy. This strategy sets in place the government’s vision for a public service that truly harnesses the power of technological innovation. … Read more "More Than a Chatbot: How Can the Public Sector Use AI in Communications?"

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England’s Local Governments are currently facing economic turmoil. It has recently been reported that there is a £3bn funding black hole caused by inflationary costs and soaring demand for services. … Read more "Crystallising Council Communications: Exploring How Local Governments Communicate"

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In recent years, the way we communicate at work has changed. Today, employees expect to host meetings over video easily from anywhere and complete daily tasks through messages. But while … Read more "Team Collaboration vs Citizen Experience: The Uneven Progress of the Public Sector"

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The public sector is frequently seen as ‘playing catchup’ when it comes to adopting modern working practices. To combat this, HM government launched the ‘Transforming for a digital future’ strategy. … Read more "How Can the Public Sector Improve Smarter Working Adoption?"

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Communication channels within healthcare have long been the focus of improvement schemes. Waiting times at receptions, call waiting times, and the immediate accessibility of treatments have all been scrutinised.  With … Read more "How Will Healthcare Organisations Provide Better Support for Diverse Patient Needs?"

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There’s no doubt that citizens depend heavily on councils for vital information, from financial support through to things like community services they can access. While councils are the core of … Read more "Local Government’s Communication Conundrum: Podcast Featuring South and East Lincolnshire Council’s Partnership"

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