Samantha Clayton

Samantha is RingCentral’s Content Manager for EMEA Marketing. Before joining the business, she worked in content and public relations roles. She has worked with companies in ed tech, marketing and advertising, connected home, telecoms and publishing. She has a BA in English Literature and an interest in story writing. In her spare time, she enjoys reading and live music.

Ask the Expert: How Will AI and Chatbots Impact Contact Centres in the Next Two Years?

As businesses increasingly embrace digital transformation and seek ways to transform the customer experience, AI and chatbots have emerged as…

3 weeks ago

Ringside: Insider Interview with Ben Purton

In the latest instalment of our Ringside series – which shares telecoms industry insights from our own leaders and external…

3 weeks ago

Better ROI for IT Projects: 5 Ways To Get It Done

If you need to start driving better ROI for your business’s IT projects, you’re not alone. In fact, according to…

1 month ago

Ask the Expert: How Can Technology Help Reduce Psychosocial Hazards in Today’s Contact Centre?

‘Ask the Expert’ is a series of interviews RingCentral runs with influential thought leaders from around the world, including UC…

2 months ago

Why Do Third-Party Telephony Solutions for Teams Lead the Market?

Microsoft Teams is now the collaboration application of choice for many businesses, especially those with remote teams or hybrid working…

2 months ago

Highlights from UCX Europe 2023

RingCentral was once again at the annual UCX event in London on 4 and 5 October – one of Europe’s biggest…

2 months ago

Ask the Expert: What Impact Will AI Have on Contact Centres and Agents?

‘Ask the Expert’ is a series of interviews RingCentral runs with influential thought leaders from around the world, including UC…

2 months ago

How To Create & Host Successful Webinars: 7 Easy Steps

If you need some quick tips to help you create and host a webinar, you aren’t alone! In fact, the…

3 months ago

6 Webinar Best Practices To Level Up Your Presentations

Webinars are on the rise as remote and hybrid work continue to flourish, and following webinar best practices has become…

3 months ago

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