The first 60 days as RingCentral’s CEO

It has been just over 60 days since I started my journey as CEO of RingCentral, and it has been…

2 months ago

More Than a Chatbot: How Can the Public Sector Use AI in Communications?

Back in 2021, HM government launched the National AI Strategy. This strategy sets in place the government’s vision for a…

2 months ago

Crystallising Council Communications: Exploring How Local Governments Communicate

England’s Local Governments are currently facing economic turmoil. It has recently been reported that there is a £3bn funding black…

2 months ago

Ask the Expert: How Can Technology Help Reduce Psychosocial Hazards in Today’s Contact Centre?

‘Ask the Expert’ is a series of interviews RingCentral runs with influential thought leaders from around the world, including UC…

2 months ago

Two Minutes To Understand How To Achieve a Quality Customer Experience

As organisations focus on developing a customer-centric culture, they’re increasingly dedicating more services to improve customer experience. More and more…

2 months ago

What Are the Cost Savings and Business Benefits of UCaaS–CCaaS Integration?

Following the rapid growth of unified communications as a service (UCaaS) and contact centre as a service (CCaaS) over the…

2 months ago

Why Do Third-Party Telephony Solutions for Teams Lead the Market?

Microsoft Teams is now the collaboration application of choice for many businesses, especially those with remote teams or hybrid working…

2 months ago

Team Collaboration vs Citizen Experience: The Uneven Progress of the Public Sector

In recent years, the way we communicate at work has changed. Today, employees expect to host meetings over video easily…

2 months ago

Two Minutes To Understand How Unified Communications and AI Support Hybrid Work

Many companies have introduced new working models to respond to the expectations of their staff. More and more employees are…

2 months ago

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