In a rapidly evolving and competitive retail environment, agility has become a critical component of running a successful business. Brands…
The role of the typical contact centre is changing. Today's customers are more empowered than ever before, and they're no…
Whether you're prepared or not, unified communications are gradually making the move to the cloud. Today, cloud solutions are moving…
Call centre agents work best when they work together. However, despite the rise of new solutions for collaboration, many of…
Are you making the most of customer communications? Fifty-five percent of customers would pay more for a better experience, according…
Nobody enjoys spending hours in a calling queue, waiting for an answer to a pressing question. While interactive voice response…
It was Benjamin Franklin who once said, “failing to plan is planning to fail”, and no sentence rings truer with…
At the Call and Contact Centre Expo for 2018, ClearView will take the stage to explain their strategy for gamification,…
The way we work has changed dramatically over the past decade and will continue to evolve with new business requirements…
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