Call centre agents work best when they work together. However, despite the rise of new solutions for collaboration, many of today’s enterprises still rely on old-fashioned and outdated methods of … Read more “How Collaboration Revolutionises Contact Centres”
Are you making the most of customer communications? Fifty-five percent of customers would pay more for a better experience, according to Defaqto research, and the more effort you put into … Read more “7 Tips for Getting Lucrative New Business Calls”
Nobody enjoys spending hours in a calling queue, waiting for an answer to a pressing question. While interactive voice response (IVR) recordings attempt to streamline the customer service experience, they … Read more “Will Chatbots Replace IVR?”
It was Benjamin Franklin who once said, “failing to plan is planning to fail”, and no sentence rings truer with regards to implementing a successful communications strategy. Unified communications (UC) … Read more “How to Plan Your Business Communications Strategy”
At the Call and Contact Centre Expo for 2018, ClearView will take the stage to explain their strategy for gamification, and how it can transform ROI. The Call and Contact … Read more “Gamification Revisited: The Masterclass with ClearView”
The way we work has changed dramatically over the past decade and will continue to evolve with new business requirements and changing user expectations. Employees are now more mobile, more … Read more “RingCentral Continues to Execute on Collaborative Communications Vision”
Integrations are essential for productive work environments, and we want to ensure your favourite cloud applications work in harmony with one another. That’s why we’re excited to announce our latest … Read more “RingCentral’s newest integration with Google: RingCentral for Hangouts Chat”
The cloud communications and collaboration industry has been going through a dramatic shift over the past year. One thing is clear: The cloud is winning. And RingCentral is winning in … Read more “Winning in the Cloud with Collaborative Communications”
Bring your own device (BYOD) solutions have become commonplace within the enterprise, and there are no signs of things slowing down anytime soon. Despite common concerns about internal governance, security … Read more “The Latest on BYOD in Business”