No matter how you slice the data, the UK is still in the top 10 of global economies which, according to the latest World Bank figures, is worth $2.9 trillion … Read more “Closing the Gap: Boosting Productivity through Application Unification”
The Call and Contact Centre expo is just around the corner, and here at RingCentral, we thought we’d take the time to celebrate and introduce some of the key speakers … Read more “The Lessons Learnt from Managing a World-Class Contact Centre”
The Call & Contact Centre Expo is on its way, and at RingCentral, we have plenty of insights to offer on how you can make the most of your transformation … Read more “The Optimum Credit Case Study: Transitioning to the Cloud”
The age of customer experience is in full swing, with many organisations realising that the only true way to differentiate themselves is through fantastic CX. The question of how to … Read more “Pauline Cochrane and the Age of the Consumer”
The rapid adoption of smartphones in the consumer realm has had an impact on the business world and on how people today get work done around the globe. Whether someone … Read more “RingCentral and Intelligence Partner bring Cloud Communications Solutions to Spain”
Michael Gray from the UK Contact Centre Forum talks home working on his upcoming speech. The Call & Contact Centre Expo is just around the corner, scheduled for the 21st … Read more “Homing in On Home Working at the 2018 Call & Contact Centre Expo”
As the ultimate must-see event for the communications space, the Call & Contact Centre Expo is a hub of inspiration and innovation for those who want to learn about customer … Read more “Introducing Daniel Yin at the 2018 Call & Contact Centre Expo”
As RingCentral continues to evolve beyond cloud telephony and into the cross-functional, disruptive UCaaS space (unified communications as a service), the way we look at customer service is also transforming … Read more “How Chatbots Will Change The Face of Customer Service”
Phones? UCaaS? Collaboration? The way we communicate changes faster than the weather. This blog post explores what is current and what is coming next for our communication interfaces. Communication is … Read more “The Future of Communication Interfaces”