Stay updated with the latest articles and discussion topics about business trends that are set to impact SMB’s and enterprises.
As many of us have got a taste for the freedom that home working allows, and we face a cost-of-living crisis that will make UK workers tighten the purse strings, … Read more “50 Small Business Ideas You Can Start at Home”
At a glance: Switching between apps How did RingCentral help Sitel Group? Creating an automated and scalable environment Insight on a whole other level The cogs that power the machine … Read more “Scaling Citizen Support During a Crisis: A Sitel Group® Story”
Communication is one of the cornerstones of efficient modern business and can mean the difference between survival and success. A good business phone system can keep you in touch … Read more “17 Best VoIP Software Services – Find the best VoIP solution for your business needs”
You won’t be a stranger to the importance of customer service. It’s what makes commerce tick. The fact is that customers have come to expect even better customer service than … Read more “Understanding Good Customer Service and Putting It Into Action”
Keeping customers satisfied is a top priority for any organisation because it can make or break a business. Recent research tells you all you need to know: 71% of customers … Read more “Five Ways To Deliver a Next-Level Customer Experience”
It’s no longer just “nice” for call centre agents to provide an exceptional contact centre experience, it’s vital. According to the report, 2022 June Market Study: CX Trends, Challenges & … Read more “Top 10 RingCentral Customer Experience Innovations for 2022”
With technology constantly evolving and growing competition in the workforce, the recruitment world is changing on a fundamental level. To keep up with the current trends and business needs, investing … Read more “5 Reasons Why An ATS & CRM Software Is Important For Your Business”
Having a way for customers to contact you is essential for any successful business. This could be via email address, online messaging, or even your social media pages. However, … Read more “A Foolproof Guide to Creating a Custom Mobile Number in the UK”
A business can’t run without customers. You’ve got to draw in customers, then ensure they keep coming back. Ideally, they’ll love your products enough to introduce them to their friends. … Read more “Customer Experience Analytics: A Complete Guide To Improve Customer Relationship For Your Business”