RingCX
AI-first contact centre solution
AI-first contact centre: simple to use and easy to deploy
Smarter customer experiences made simple.
What amazes me is how intuitive RingCX is.
Jaimie Bell, VP of Client Solutions at Office Gurus
AI-first
- Before, during and
post interactions - AI-based Workforce Engagement
Rich omnichannel
- Single pane of glass for
voice and all digital - Omnichannel reporting and analytics
Easy-to-deploy
- Administer from
a single interface - Pre-packaged deployment options
Simple-to-use
- Unified with MVP App
- Key CRM integrations
We chose RingCX ultimately based on our overall costs when we noticed annual contractual costs going up with our previous provider and some of their technology becoming stale.
Brian Dampman, Chief Operating Officer at ACQ Holdings
Integrate with leading CRMs and workforce engagement management tools.
Turn agents into super agents
Create more knowledgeable reps with automated intelligence and AI-powered agent assistance.
Leverage AI-generated summaries for reduced post-call work
Equip agents with AI-generated call summaries and transcripts, enhancing efficiency and enabling more effective customer interactions.
Navigate all channels with ease
Seamlessly manage inbound and outbound conversations using voice, video and 20+ digital channels in a single unified agent experience.
Free up agents to handle complex cases
Let automated, interactive voice response technology and virtual agents handle routine customer questions and free up your team to focus on more challenging issues.
Coach teams to achieve customer success
Utilise RingSense AI to evaluate call scores, customer sentiment analysis, and more after each call.
Utilise powerful real-time conversational analytics
Supervisors have full visibility into all channel activities, enabling them to make data-driven decisions regarding call quality and script compliance.
Improve customer interactions with AI-assisted guidance
Transform agents into a strategic asset with AI-powered tools like automated call scorecards, coaching tips, feedback modules, keyword tracking and more.
Gain a birds-eye view with live dashboards and reports
Leverage more than 250 out-of-the-box reports or choose from over 350 available metrics to create live custom reports and dashboards across all channels and agents.
Manage efficient and effective CX operations
All of the contact centre essentials from a solution committed to future innovation.
Benefit from the lowest total cost of ownership
RingCX provides cost-effective solutions, offering a low Total Cost of Ownership (TCO), featuring predictable, fixed-rate pricing.
Access rich CX business insights
Gain real-time access to crucial data, including call volumes, agent performance, customer sentiment, and other vital metrics.
Deliver exceptional customer service with a future-proof solution
Empower your business to adapt to changing customer demands and maintain competitiveness with a solution designed using automation and AI.
Smarter conversations start here
RingCX is designed for businesses of all sizes to take their customer experiences to the next level. Find out more in our product guide.
Meeting and exceeding global standards for security and privacy
Built on a secure cloud platform with a robust portfolio of security and compliance certifications, as well as compliance with global regulations.
Get customer-ready today
Quickly launch an intelligent, easy-to-deploy contact centre that empowers your team with AI to grow and improve with every interaction.