Gatewatcher UK
Gatewatcher’s UK team uses RingCentral MVPTM (Message, Video, Phone) to keep remote workers connected, improve efficiencies and control telephony costs.
My appreciation for RingCentral started right from our earliest pre-sales conversations. The team showed far more interest than I expected considering how large some of RingCentral’s customers are and how few licences our UK team was launching with. Since we’ve implemented RingCentral, they’ve consistently shown that same level of concern for our success and eagerness to help.
Everyone on our team, no matter where they are or what type of device they’re using, can join call queues and support clients. The whole process is seamless for us and transparent to callers — giving our small team a much larger and more established appearance.
Our RingCentral implementation team was with us for every step, answering our questions, helping us configure our IVRs and custom call instructions, and connecting us to our Paris phone system. They also helped us set up our environment perfectly so it would do just what we need it to do today, with our small team, and scale easily as we add people and new locations.
It amazes me that we have this global cloud communications platform capable of so much, and the cost is low enough that I can pay the invoice on my personal credit card and expense it. We’re expanding rapidly, planning to add thousands of users over time, so that won’t always be the case. But it says a lot about RingCentral’s affordability that we’re getting so much for such a manageable price point.