LIVE REPORTS
Make every call count
Real-time call centre performance data to help your organisation get more done.
Get more from your phone system
Streamline operations
Get the data you need to optimise call coverage.
Maximise your sales
Spot trends over time so you know what's working—and what isn't.
Improve support
Deliver a better customer experience.
Business-critical information, at your fingertips
Get actionable insights
Monitor queue and agent performance through fully customisable, real-time dashboards. Track trends and patterns for more efficient staffing and SLA management.
Measure what matters most
Get a better understanding of call queue performance with complete end-to-end visibility of key metrics. Select the widgets that best offer the insights you need like service level, call volume, agent details, and more.
Access easy-to-read dashboards
In just a few clicks, customise your dashboard and configure the data to meet your specific needs. Project your dashboard on a TV screen to boost team spirit and motivate queue members.
From any device, anywhere
RingCentral Live Reports is an add-on feature and can be used together with RingCentral call queues to create a simple call centre. Now you can manage your globally distributed sales and support workforce, all in one place by accessing Live Reports on a computer, mobile phone, or tablet.
DATASHEET
Live Reports Datasheet
CASE STUDY
Naked Wines provides better service with RingCentral
Looking to go a step further?
Explore our full range of customer engagement products. From a feature-rich contact centre to omni channel digital engagement, we have a solution that fits your needs.
Gain key insights into call centre performance
And learn how you can streamline customer experience, boost productivity, and meet business goals.