Outbound CX
Turn your contact centre into a profit centre
Sell, collect, and proactively support with dynamic outbound contact centre and campaign management.
Make it easy for customers to get help anytime, from anywhere
Step up proactive outreach
Make the most out of every campaign with manual, preview, progressive, and predictive diallers.
Empower your agents |
Increase productivity and deliver consistent experiences with flexible agent scripting.
Gain actionable insights
Improve operations with real-time and historical insights, plus comprehensive agent analytics.
Improve security and compliance
Reduce TCPA exposure and comply with DNC. Secure and scale communications with 99.99% uptime.
OUTBOUND DIALLERS
Speed up lead generation
Reach leads and customers faster than competitors while reducing the risk of TCPA violations.
Maximise productivity by starting an outbound campaign during low traffic and switch to inbound when it gets busier.
Set up manual agent-initiated calling from a separate system. Scrub outbound call lists against the Do Not Call Registry and time-of-day enforcement data.
AGENT SCRIPTING
Set agents up for success
Help your team deliver a more personalised service to every customer.
Assist agents by creating dynamic workflows to guide conversations and highlight compliance and mandatory disclaimers.
Get new outbound call centre agents up and running quickly with script guidance every step of the way.
Analytics and Reports
Adapt operations in real-time
Run agile operations with real-time reports to improve agent and outbound call centre performance.
Analyse trends and patterns with historical data to improve staffing and agent productivity.
INTEGRATIONS
Get more context on every call
Integrate popular CRMs to make outbound calls more relevant and effective. Create campaigns on the fly by grabbing lists from other systems and use web aggregators to capture and prioritise hot leads. Connect to any proprietary CRM, quality management, WEM, HR, or other back-end systems with our open APIs.
The fastest way to drive more outbound sales
Capabilities that make a difference
With RingCentral Engage, our agents now have the capabilities like automated outbound dialing and screen pop ups showing them the relevant details about the next company they’re calling.
— Vasili Ikonomidis, Chief Information Officer
Create better customer experiences every time
48%
Increase in customer satisfaction
53%
Increase in employee satisfaction
25%
Increase in average revenue per agent
30%
Decrease in cost to serve
Source: 2022 RingCentral Customer Success Metrics Survey.
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Upgrade your customer experience today