RingCentral Press Releases

AI-infused before, during, and after interaction experiences

Disruptive combination of product, packaging, and pricing 

Built by RingCentral, with native integration to RingCentral’s flagship MVP product

BELMONT, Calif. – November 14, 2023 – RingCentral, Inc. (NYSE: RNG), a leading provider of AI-first global enterprise cloud communications, video meetings, collaboration, and contact centre solutions, today announced the general availability of RingCX™, a native, AI-first contact centre with new capabilities powered by its RingSense™ AI platform. Integrated with RingCentral MVP™, RingCX offers a disruptive combination of product, packaging, and pricing. During controlled availability, there have been more than 50 customers who have selected RingCX, including a 1,000 plus seat win from a Fortune 500 company.

RingCX offers:

• AI-first: Leveraging the latest advances in generative AI, RingCX helps customers and contact centre employees before, during, and after interactions with automated scoring and monitoring for supervisors. 

• Rich omnichannel: Seamlessly brings together voice, video and digital channels so agents can easily engage with customers in their channel of choice, with full context to the customer journey and interaction history.

• Disruptively packaged and priced: RingCX includes voice, video, 20+ digital channels and AI summaries. The offering is attractively priced at £60 per agent per month, providing major cost savings and pricing predictability.

• Simple to use: Includes a rich set of capabilities businesses need without the expensive bells and whistles of traditional contact centres, including voice, video, social media, email, and more – in one unified, easy to use interface.

• Easy to deploy: Intuitive set-up gives customers the ability to get started in a matter of days, not weeks.

• Complements RingCentral Contact Centre: RingCX is a strong complement to RingCentral Contact Centre™, an OEM-based solution, which is generally aimed at more complex use cases and larger deployments. 

“There is a very sizable segment of the contact centre market that is resource constrained and does not have overly complex requirements. Lengthy application deployments involving unanticipated professional service costs can prevent these organisations from getting the customer interaction capabilities they need to be competitive and to effectively serve their customers,” said Sheila McGee-Smith, President and Principal Analyst of McGee-Smith Analytics. “With a robust feature set, predictable, easily understood pricing, and a simple deployment model, RingCX is well positioned to address the needs of this underserved segment of the market.” 

AI-first Functionality

Embedded RingSense AI helps agents and supervisors before, during, and after every customer interaction, ensuring an optimal customer journey for smarter conversations. Capabilities include:

• Pre-interaction: RingSense AI gives agents insights from prior customer conversations from a single pane of glass, helping improve customer service and agent effectiveness.

• During interaction: Real-Time AI Summaries provide automatic summaries of the interaction, helping agents significantly improve their interaction follow-up on tasks, which is where agents spend approximately 25-30% of their time. 

• Post-interaction: Post-call transcriptions, action items, and summaries improve agent effectiveness and supervisor visibility. 

• Workforce Engagement Management add-on: Offers native, generative AI-based automated quality management, coaching, and conversation analytics via the RingSense AI platform. Key benefits include improving agent performance while giving supervisors visibility into every customer interaction. 

“RingCX fills a gap in the market for an all-inclusive contact centre solution that has the digital channels, voice, video, and robust AI capabilities that businesses need as they transition to a new generation of contact centres that power smarter customer experiences,” said Srini Raghavan, Chief Product Officer, RingCentral. “RingCX scales with the business, allowing decision-makers to adopt capabilities and evolve their experience, on their timeline – with rapid deployment in days, not weeks or months.”

Partner Ecosystem

Open APIs and partner integrations with RingCX facilitate workflows between business systems and eliminate data silos, thus driving better business outcomes. Partner integrations at launch include: 

• Salesforce, Zendesk - to provide seamless workflow with customer relationship management systems.

• Google DialogFlow - to add third-party interactive virtual agent (IVA) support. 

• Calabrio - to add more extensive workforce engagement management use cases including workforce management.

The partner ecosystem is important to enable workflows between an organisation's existing applications when using RingCX. RingCentral is committed to expanding its third party partner ecosystem for RingCX. Additional integrations, including Hubspot, Microsoft Dynamics, and ServiceNow are coming soon. 

“What amazes me is how intuitive RingCX is. It provides all digital channels in a single pane of glass and at the same time improves our agents’ effectiveness,” said RingCX customer Jaimie Bell, VP of Client Solutions, Office Gurus. “Now that we have this intelligent, omnichannel capability with RingCX, we can tell clients that we’re going to provide them with more services, tailored to their businesses, and at a fraction of the costs they’d be paying with another enterprise contact centre solution.”

RingCX Availability 

RingCX is available in the UK, US and Canada, with France and Germany coming later this quarter. RingCentral continues to rapidly add new features to RingCX to help organisations flexibly and rapidly transition to an AI-first contact centre. 

To learn more about RingCX, please visit https://www.ringcentral.com/gb/en/ringcx.html.  

About RingCentral

RingCentral is a leading global provider of cloud-based business communications and collaboration solutions that seamlessly combine phone, messaging, video meetings, and contact centre. RingCentral empowers customers with AI-first conversation intelligence that unlocks insights from their interaction data to accelerate business outcomes. With decades of expertise in reliable and secure cloud communications, RingCentral has earned the trust of millions of customers and thousands of partners worldwide. Visit ringcentral.com/gb/en/ to learn more.

© 2023 RingCentral, Inc. All rights reserved. RingCentral, RingCX, RingSense, RingCentral Contact Centre and the RingCentral logo are trademarks of RingCentral, Inc.

Highly personalised and smarter event experiences 

Unlimited events at one low price

Scales to over 100,000 attendees per event

BELMONT, Calif. — November 14, 2023 — RingCentral, Inc. (NYSE: RNG), a leading provider of AI-first global enterprise cloud communications, video meetings, collaboration, and contact centre solutions, today announced the global availability of RingCentral Events™, an all-in-one solution for virtual, onsite, and hybrid event needs. Formerly Hopin Events, RingCentral Events is designed to be immersive and personalised, enabling businesses to provide engaging experiences that take events to the next level. 

"The world of events has dramatically changed over the past few years, and businesses have an opportunity to approach events in new and inventive ways that deliver unprecedented levels of engagement,” said Kristen Koenig, Head of Channel and Business Partnerships, RingCentral Events. “With RingCentral Events, we’re giving customers an incredibly frictionless experience – with flexibility to host either a single or multi-track event, and advanced customisation options. Coming soon, RingCentral Events will include AI-infused capabilities to drive smarter event experiences for both organisers and attendees.”

Key benefits include:

• Comprehensive: All-in-one solution for all event types, virtual, hybrid, and onsite, with native registration, analytics, mobile app, check-in, badge printing, and lead retrieval for a comprehensive experience, including 40+ app and data integrations. 

• Personalised: Create stunning custom branded event pages in minutes, not hours - no coding experience needed. Templates with fully customisable and modular blocks beautifully showcase agendas, speakers, sponsors, and content.

• Trusted: Confidently run high-stakes events with a scalable solution that can easily scale to 100,000+ attendees.    

• AI-powered: Coming soon, new AI-based features aimed at simplifying and automating all aspects of events will free up time for organisers and elevate attendee experiences before, during, and after the event. Key capabilities will include:

  • Smart Content Generator: Craft infinitely creative copy with an AI Writer. Generate engaging content, from snappy titles and descriptions, to email templates and schedules, in seconds. 

  • Smart Q&A: AI will automatically categorise questions, making it easier for organisers to answer questions during an event in a more thematic manner and keep related questions together. 

  • Smart Clips: AI-powered Smart Editor automatically generates bite-sized social media video content to help simplify post-event marketing by repurposing event content.

• Attractively priced: Straight-forward pricing with a low barrier to entry offers affordable rates for premium events, with no surprise costs. 

“With a member base of 160,000 across 147 countries, it was imperative to identify a global events platform that would bring everyone together,” said Mackenzie Bryant, Senior Program Project Manager, Women Who Code. “I’ve now hosted over 15 events on RingCentral Events, and I love the variety of features and functionality the platform has to offer, especially the customisation capability. The live analytics and post-event data not only help us track our audience demographics and make sure our global geographies are represented, but also enable us to see where attendees are joining from so we can map out future events. Overall, RingCentral Events provides a holistic experience across the entire journey of planning and executing an event, with data-driven insights for the future.”

Pricing

RingCentral Events offers predictable pricing, with unlimited events starting at £550 per licence per year for up to 100 attendees. 

RingCentral Events is the latest addition to RingCentral’s comprehensive business communications suite that includes RingCentral MVP™, RingCX™, RingCentral Video™, RingCentral Rooms™, and RingCentral Webinar™. 

For more information on RingCentral Events, please visit https://www.ringcentral.com/rc-events.html. 

About RingCentral

RingCentral is a leading global provider of cloud-based business communications and collaboration solutions that seamlessly combine phone, messaging, video meetings, and contact centre. RingCentral empowers businesses with AI-first conversation intelligence, and unlocks rich customer and employee interactions to gain insights and accelerate business outcomes. With decades of expertise in reliable and secure cloud communications, RingCentral has earned the trust of millions of customers and thousands of partners worldwide. Visit ringcentral.com to learn more.

©2023 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Events, RingCentral MVP, RingCX, RingCentral Webinar, RingCentral Video, RingCentral Rooms, and the RingCentral logo are trademarks of RingCentral, Inc.

First unified communications provider to both receive a licence and obtain key regulatory verifications to operate in India by Department of Telecommunications (DOT)

BELMONT, Calif. – June 27, 2023 —  RingCentral, Inc. (NYSE: RNG), a leading provider of AI-powered global enterprise cloud communications, video meetings, collaboration, and contact centre solutions, today announced it is the first global cloud provider to offer fully compliant cloud phone services in India. RingCentral passed key regulatory verifications by the Department of Telecommunications (DOT) India and Telecom Regulatory Authority of India (TRAI), enabling multinational organisations with a presence in India to access cloud phone capabilities for streamlined communication with customers, partners, and employees.  

“India is a key strategic market for us and adding this country as our 46th country for global availability of RingCentral MVP is an important milestone,” said Mo Katibeh, President and COO of RingCentral. “RingCentral is the first cloud UC vendor to have the license and authorisation from the Department of Telecommunications India to operate in India. We’re grateful to the DOT and to the Telecom Regulatory Authority of India for their support of this launch.”   

Unlocking access to a major economic hub  

Gartner estimates IT communications services spending in India to reach $24.7B in 2023. As more global corporations turn to India to grow satellite offices and develop technology hubs, they need fully compliant, enterprise-grade solutions to ensure business continuity and seamless communications. While non-compliant global cloud telephony solutions are technically available in India, organisations using these services run the risk of audits, which can shut services down with little-to-no notice.  

“India is the fastest-growing major economy in the world, with an impressive 5.5% average gross domestic product growth over the last 10 years,” said Krishna Baidya Senior Director ICT Practice – Asia-Pacific Frost & Sullivan. “Being the first U.S. based cloud telephony provider in the country and a growing corporate acceptance for hybrid work, RingCentral has a huge opportunity as it brings its leading cloud solutions to this growing market.” 

Building out a world-class telecommunications network in India   

After receiving its Unified License from the Department of Telecommunications (DOT) 18 months ago, RingCentral actively worked on completing the buildout of its domestic infrastructure in India. During this phase, RingCentral passed rigorous government inspections, and cleared stringent security standards to deliver its world-class telephony services to India – a first among all U.S. cloud telephony providers.  

“We are very thankful to the DOT and TRAI for their fair application of stringent telecommunications rules and regulations enabling RingCentral to deploy our robust solutions for communications and collaboration needs of businesses in India,” said Rajeev Singh Rathore, Vice President, Cloud Operations at RingCentral India. “As a pioneer in delivering enterprise-grade cloud communications solutions for over two decades, RingCentral can drive modern cloud communications for businesses of all sizes, across every industry and employee type for India.”   

RingCentral is currently available in over 45 countries and supports 18 languages, providing the flexibility and global reach that multinational enterprises need. This new offering will facilitate the deployment of cloud solutions for global organisations with a presence in India. 

About RingCentral 

RingCentral is a leading global provider of cloud-based business communications and collaboration solutions that seamlessly combine phone, messaging, video meetings, and contact centre. RingCentral empowers customers with AI-powered conversation intelligence that unlocks insights from their interaction data to accelerate business outcomes. With decades of expertise in reliable and secure cloud communications, RingCentral has earned the trust of millions of customers and thousands of partners worldwide. Visit ringcentral.com to learn more.  

© 2023 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.

RingCentral, a leading provider of AI-powered global enterprise cloud communications, video meetings, collaboration, and contact centre solutions, today shares research exposing the views of UK workers on one of the most revolutionary technologies of a generation: Artificial Intelligence (AI). The data comes as CFOs predict ‘significant growth’ in AI spend according to Deloitte.

Key highlights include:

• More than a quarter (26%) of workers think AI will make their job easier and better, while only 15% are nervous that the technology will take their job 

• Over a third (35%) of workers believe AI and technological advances will have a positive impact on the workforce. However, this increases to half (49%) of those aged 21-34 years old

• More than a fifth (22%) of workers are excited about using AI in the workplace, with 28% believing it will free up their time

• Valuable capabilities of AI cited by workers include virtual assistance (28%), note-taking and transcription (22%) and knowledge management (21%)

Worker optimism for AI on the rise

As our research shows, a quarter (24%) of business decision makers say AI is already being used in their industry, many British workers are optimistic, with one in three (33%) believing it will be an even more important technology this year and more than a fifth (22%) excited about using AI in the workplace. RingCentral’s data shows that many Brits can picture how AI might help them at work, with more than a quarter (26%) saying AI will make their job easier and better, and less than one in five (15%) nervous that it will take their job. 

When looking to the future, 36% of workers believe within the next 20 years, workers will collaborate in virtual workplaces, possibly a signal for working in VR or a metaverse-style environment. As attitudes towards AI shift and become more positive, RingCentral urges business leaders to take advantage of this optimism and consider how they implement this technology to unlock value, efficiencies, and productivity.

Young workers are ready for AI

While over a third (35%) of British workers believe AI and technological advances will have a positive impact on the workforce, this increases to half (49%) of those aged 21-34 years old. As the demographic of workplaces shifts and those generations who have grown up with technology enter more senior roles, RingCentral believes there’s a huge opportunity for businesses to put in place the AI technologies that Gen Z and Millennials will come to expect as standard in the future.

AI boosting creativity and giving back time

When using AI to support work, more than a third (36%) of workers feel good about the quality of the work produced by AI and are most excited for the technology to free up their time (28%). In addition, just under a quarter (23%) believe they could learn new skills with AI in the workplace and 18% believe AI will allow them to be more creative. 

To achieve these benefits, workers say that the most valuable AI capabilities in the workplace would be virtual assistance (28%), note-taking and transcription (22%) and knowledge management (21%).

Steve Rafferty, VP International, RingCentral comments: “Artificial Intelligence (AI) is a game-changer that has the potential to fundamentally transform the workplace. With over a third of workers believing AI and technological advances will have a positive impact on the workforce, business leaders should seize the opportunity to invest in cutting-edge technology that will not only help workers but also unlock even greater value from the workforce.  

There is so much that AI can support when it comes to productivity, and business leaders are being given the green light from employees to implement the technology and tools that will maximise output and retain a competitive advantage against a gloomy economic forecast.”

Research methodology

• Ipsos surveyed 1,000 U.K. residents aged 21-65.  

• All respondents are currently full-time workers (defined as working full-time, having 2 part-time jobs, or being full-time self-employed). 

• Surveys were conducted in the United States, the United Kingdom, Australia, France, and Germany from 19/01/23 to 31/01/23. 

• Statistical margins of error are not applicable to online non-probability polls. All sample surveys and polls may be subject to other sources of error, including, but not limited to coverage error and measurement error. The precision of Ipsos online polls is measured using a credibility interval. In this case, the poll has a credibility interval of plus or minus 3.8 percentage points for all respondents. Ipsos calculates a design effect (DEFF) for each study based on the variation of the weights, following the formula of Kish (1965). This study had a credibility interval adjusted for design effect of the following (n=1,002, DEFF=1.5, adjusted Confidence Interval=+/-5.3 percentage points).

   

Revamped solution enhances Microsoft Teams with advanced telephony, superior mobile experience, fax, integrations, and faster performance - no Teams Phone license required

BELMONT, Calif. — May 8, 2023 — RingCentral, Inc. (NYSE: RNG), a leading provider of AI-powered global enterprise cloud communications, video meetings, collaboration, and contact centre solutions, today announced the next generation of RingCentral for Microsoft Teams 2.0. RingCentral provides the ultimate flexibility with both direct routing and a next-gen embedded app for calling, and fax. 

The solution brings RingCentral’s world-class cloud PBX capabilities into Microsoft Teams with a fully native experience, and without requiring a second application. This means that end customers can now enjoy RingCentral’s renowned 99.999% reliability, global availability, and industry-leading features and third-party integration capabilities entirely within Teams’ single pane of glass.

RingCentral for Microsoft Teams 2.0 delivers a significantly enhanced, purpose-built experience with innovative features that boost productivity, including voicemail transcription, call recording, bi-directional presence sync, unified contact search, and can be coupled with RingCentral Contact Center™, one of the world’s leading contact centre solutions. 

"Many businesses have standardised on Teams for internal collaboration, but when it comes to advanced communications, customers often seek out third-party solutions," said Mo Katibeh, President and COO of RingCentral. “When customer communications are critical, businesses look to RingCentral, given our reputation for 99.999% reliability and our robust and advanced telephony capabilities. We’re excited to deliver this next generation of RingCentral for Microsoft Teams, and empower customers with faster performance, deeper integration, a new mobile experience, and simpler admin tools.”

Why Microsoft Teams Customers are Choosing RingCentral

Telephony remains a critical component of hybrid work communications. In a recent third-party study of 17,000 people, results revealed that phone is now the #1 preferred customer communication channel, overtaking email. The majority of Microsoft Teams customers have Microsoft 365 E1 or E3 licenses, which do not include telephony and require customers to purchase a calling plan or a Teams Phone license at additional cost. With RingCentral, telephony is included with all licenses, and customers have a cost-effective and robust solution for an integrated, reliable, cloud-based phone service for Microsoft Teams that offers advanced telephony features, such as call routing, custom call queues, automatic call recording, over 330 pre-built integrations, and industry-leading analytics. In addition, RingCentral provides a smart sidecar panel for quick access to key contacts and advanced call features, like monitor, whisper, barge-in, and queue management, all available on desktop and mobile devices.

“Most Microsoft Teams users do not have access to integrated calling capabilities, which means they can't use Microsoft Teams to place calls outside the organisation or to customers,” said Irwin Lazar, President and Principal Analyst at Metrigy. “As Teams users evaluate alternative telephony approaches, more than 47% are choosing to use a UCaaS provider, such as RingCentral, to enable calling capabilities for Microsoft Teams. RingCentral options for Microsoft Teams provide flexible, and highly reliable, deployment options and the ability to integrate enterprise-grade telephony, fax, analytics, CRM integrations, and other capabilities into a Microsoft Teams deployment.”     

Thousands of organisations, especially in industries where customer engagement is critical and communication downtime means major disruption to revenue and operations, have already selected RingCentral for Microsoft Teams for its superior reliability, advanced cloud telephony capabilities, analytics, app integrations, and more. RingCentral for Microsoft Teams 2.0 offers faster load times and a streamlined user interface, resulting in an improved user experience, along with robust capabilities and flexibility. 

Key capabilities of the RingCentral for Microsoft Teams 2.0 next-gen solution include:  

• Bi-directional presence sync provides user availability wherever communication happens: Presence status is automatically detected and synced between Microsoft Teams and RingCentral, including hard phones, helping users avoid needless interruptions.  

• New unified contact searching from RingCentral and Microsoft directories: Contacts from both Microsoft and RingCentral directories are now searchable in RingCentral for Microsoft Teams 2.0. This ensures callers can always find the right contact without app switching.   

• Industry-leading, out-of-the-box analytics for every department - no Power BI license or specialised services needed: RingCentral offers world-class calling analytics for IT with in-depth, real-time quality-of-service reporting. It’s paired with powerful, customisable business analytics for sales, marketing, finance, and every line of business to deliver actionable insights.  

• Extensive set of telephony app integrations to connect CRMs and business apps: Automate critical workflows with powerful telephony integrations that can help an organisation’s sales reps, customer success teams, IT support, and other telephony users automate menial tasks.  

• Deep integration with Teams mobile app: Users can place and receive calls through the RingCentral integration in the Microsoft Teams mobile app, extending the value of the integration beyond the desktop.  

• A certified contact centre solution for Microsoft Teams: Customers can complement their integrated business telephony with an AI-powered contact centre within Microsoft Teams to have all of their business communications under a single pane of glass.  

• A fully integrated advanced telephony experience in Teams: Receptionists, executive assistants, salespeople, and inbound call agents require advanced phone features such as a smart sidecar panel for quick access to key contacts, monitor, whisper, barge-in, and queue management.  

• Over 19 quarters of secure, compliant 99.999% uptime: RingCentral’s market-leading 99.999% uptime (less than 6 mins of annual downtime) ensures business doesn’t stop. Users can always access RingCentral through mobile and desktop apps and their browser to ensure they stay connected, even when other services experience outages, preventing lost revenue and keeping business running.  

“Our partnership with RingCentral serves the dual purpose of enhancing both our internal employee experience and customer experience,” said Jason Ruddock, Senior Director, Workforce Planning at UKG, a leader in cloud computing workforce management and human capital management solutions. “RingCentral's integration with Microsoft Teams has been crucial in achieving this goal as it seamlessly integrates with our existing workflows, enabling efficient communication and collaboration across departments and with customers. By leveraging RingCentral, we ensure that our teams have access to the necessary tools to deliver exceptional service and support, regardless of their location.”

Availability

The new RingCentral for Microsoft Teams 2.0 solution will be available in open beta at the end of May and generally available this summer. Learn more about RingCentral for Microsoft Teams 2.0 on the RingCentral website.

About RingCentral

RingCentral is a leading global provider of cloud-based business communications and collaboration solutions that seamlessly combine phone, messaging, video meetings, and contact centre. RingCentral empowers customers with AI-powered conversation intelligence that unlocks insights from their interaction data to accelerate business outcomes. With decades of expertise in reliable and secure cloud communications, RingCentral has earned the trust of millions of customers and thousands of partners worldwide. Visit ringcentral.com to learn more. 

© 2023 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Contact Center and the RingCentral logo are trademarks of RingCentral, Inc.

●  New research from Vodafone Business and RingCentral has revealed the leading issues for hybrid workers when working from home.
●  Problems with broadband connectivity, tech not working properly, and lack of conversation lead the list of bugbears.
●  Data revealed as Vodafone Business and RingCentral announce vital new enhancements to their joint Vodafone Business Unified Communications collaboration and calling platform – putting mobile at the heart of the user experience.

United Kingdom - April 27, 2023 - New research from Vodafone Business and RingCentral has revealed the leading bugbears for hybrid workers when working from home.

Issues with broadband connectivity (25%) and tech not working properly (23%) lead the list, followed by video calls freezing mid-flow (15%), and calls dropping out (11%).

Other issues were of a more personal nature including missing out on ‘office banter’ with co-workers (23%), family members walking in on virtual calls (20%) and feeling lonely (16%). Vodafone and RingCentral surveyed more than 2,000 workers* across businesses of all shapes and sizes in the UK.

With organisations now adapting their workplace policies to suit the requirements of staff who need to work remotely or split their time between the office and elsewhere, the findings found that workers wanted to feel connected to their organisation and empowered by the tools they were provided with.

**Top-Ten list of leading bugbears available in the notes to editor’s section.

The data is revealed as Vodafone and RingCentral today announce new enhancements to their joint ‘Vodafone Business Unified Communications (VBUC)’ collaboration and calling platform. Initially, launched last year for large enterprise customers, the platform has been expanded to cater to the needs of businesses of all sizes including small-to-medium enterprises and now includes vital new features which put mobile devices at the heart of the user experience.

New enhancements have been included which now put mobile at the heart of the user experience, effectively turning your mobile device into a full extension of your office.

With access to RingCentral’s leading mobile applications, powered by Vodafone's award-winning mobile network, the VBUC platform now provides an intuitive, unified experience that lets users make calls, send messages, and launch HD quality video meetings. All these benefits are seamless – whether working remotely or on the go with IOS or Android mobile devices.

And, following the application of a Unified Directory system, it is now easier to connect and collaborate with colleagues across your organisation including those who do not have a VBUC license.

These enhancements will provide organisations with the tools they’ll need to help them adapt to new ways of working, keep up with changes in how employees communicate and replace out-dated fixed telephone systems without the complexity (an essential need for businesses who are preparing for existing networks – Integrated Services Digital Network (ISDN) and Public Switched Telephone Network (PSTN) – to be shut down in 2025).

Claire Harris, Head of Small, Medium and Enterprise, Vodafone UK, said: “At Vodafone we are committed to providing businesses with access to market leading communication solutions, powered by our award-winning network. These new enhancements effectively turn employee mobile devices into a true and complete extension of the office, which is positive news for those who work remotely, are constantly on the go or constantly have connectivity issues with their broadband - which ultimately affects business efficiency and productivity.”

“We will continue to add new enhancements to the VBUC platform over time, as we continue to empower businesses with the tools they’ll need to rapidly adapt to an ever-changing work environment.”

Yves Desmet, Senior Vice President, International Service Providers, RingCentral, said: “At RingCentral we are focused on bringing people the best communications capabilities across team messaging, video meetings, and a cloud phone system. We are delighted to go one step further with our partnership with Vodafone, bringing to the market a powerful differentiated solution which puts mobile at heart of the user experience. VBUC new capabilities will enable customers to work anywhere on any device, simplifying the way they communicate to answer most of today’s hybrid work concerns.”

To find out more about how Vodafone Business UC with RingCentral can help your business visit:
https://www.vodafone.co.uk/business/unified-communications/vodafone-with-ringcentral

Notes to Editors

*An online survey was conducted by independent market research agency WALR, among 2,096 workers, aged 18+ in the UK. The research fieldwork took place between 31st March –4th April, 2023. WALR is a member organisation of the Market Research Society and abides by all codes of practice.   

**Top Ten Bugbears:

1. Issues with broadband (25%)

2. Tech not working properly (23%)

3. Lack of conversation with people (23%)

4. Increased cost of energy bills that aren’t supplemented by my company (22%)

5. When my family walks in on a call (20%)

6. Feeling unable to control my work life balance (17%)

7. Loneliness (16%)

8. Video calls freeze mid flow (15%)

9. Calls dropping out and they can’t get the person back (11%)

10. Limited options for lunch (10%)

About Vodafone in the UK

Vodafone is a technology communications company that connects people, businesses and devices to help our customers benefit from digital innovation. Our services span mobile, fixed line connections, home and office broadband, and the Internet of Things (IoT).

We have a strong track record as a tech pioneer, making the UK’s first mobile phone call, sending the first text message, and making the UK’s first live holographic call using 5G in 2018. We were also the first to start carrying live 5G traffic from a site in Salford, Greater Manchester. As of March 2022, we have 5G in 380 locations across Europe – 141 in the UK and 239 across Germany, Spain, Italy and Ireland. Our 4G network coverage currently reaches more than 99% of the UK population.

Today, Vodafone serves more than 18 million mobile and fixed-line customers in the UK. To help deliver Gigabit UK, our full-fibre broadband roll-out programme now covers 26 UK towns and cities, rising to 35 over the coming months through partnerships with CityFibre and Openreach. Our full fibre services are now available to more than eight million homes across the UK.

For more information about Vodafone UK please visit:
www.vodafone.co.uk.

About RingCentral

RingCentral is a leading global provider of cloud-based business communications and collaboration solutions that seamlessly combine phone, messaging, video meetings, and contact center. RingCentral empowers customers with AI-powered conversation intelligence that unlocks insights from their interaction data to accelerate business outcomes. With decades of expertise in reliable and secure cloud communications, RingCentral has earned the trust of millions of customers and thousands of partners worldwide. Visit ringcentral.com to learn more.

BELMONT, Calif.-- March 27,  2023 -- RingCentral, Inc. (NYSE: RNG), a leading provider of AI-powered global enterprise cloud communications, video meetings, collaboration, and contact centre solutions, today announced a next-gen communication solution for frontline workers that enhances employee- or company-owned mobile devices with walkie-talkie, voice, AI- powered video capabilities, team messaging, file sharing, and more. In the past, frontline workers have been burdened by juggling multiple devices. With RingCentral’s powerful frontline workforce solution–which now offers a new push to talk capability–frontline workers across industries like healthcare, retail, and manufacturing can use a single device to seamlessly connect and communicate with the rest of their organisation. 

“Frontline workers need to be given the right tools to perform their jobs with speed and precision. Without digital investments, they’re set up to work in silos,” said Srini Raghavan, chief product officer, RingCentral. “With our new Frontline Worker solution, businesses can bridge departmental gaps and empower their frontline workers with mobile-centric tools that include push to talk capabilities along with message, video, and phone so they can communicate with their field and back-office teams."  

Available as a standalone solution or add-on to RingCentral MVP® (message, video, phone), key benefits for frontline workers and businesses include:  

• Drive ROI with fewer devices and apps: This new offering with push to talk capabilities eliminates the need for frontline workers to carry multiple devices. Businesses can optimise costs by introducing bring your own device (BYOD) programs and reducing subscriptions with consolidated calling, video camera-sharing, and group messaging in one subscription.

• Enable next-gen walkie talkie with AI-powered capabilities: Frontline workers can instantly elevate a voice call to AI-powered video collaboration, utilising “see what I see” technology for added context, asking for second opinions, or visually sharing their current surroundings. Workers can also leverage AI-powered live transcriptions, or if their location is too loud, AI noise reduction can make it easier to hear clearer audio.

• Connect frontline and back-office workers: RingCentral securely and reliably allows frontline workers and back-office workers to easily chat via team messaging and share files to power stronger and more effective collaboration.
   

Benefits for Key Industries

RingCentral’s frontline worker solution with push to talk capabilities provides the following benefits for customers in these industries: 

• Healthcare: Healthcare teams need quick and easy access to onsite and dispersed support staff to provide better patient care. The new solution helps healthcare organisations reduce patient visit time (without reducing the time spent with the care provider), improve staff communication, and decrease emergency response time. 

• Retail: Retail workers need to have seamless employee and customer communications, as well as the ability to task assignments, improve inventory management, and simplify order fulfilment. The new solution enables rapid and accurate responses to customer interactions and makes retail operations easier. 

• Manufacturing: The manufacturing workforce needs effective, real-time communication to improve workplace safety, drive productivity, and streamline workflows. The new solution enables better, faster communication between workers across warehouses and other sites, which is critical so they can be effective as a team. The solution also enables workers to react quickly to mechanical breakdowns and assign tasks to floor personnel for smooth dispatch operations.  

According to Elka Popova, vice president and senior fellow, information and communications technologies at Frost & Sullivan, “Frontline employees are an integral part of 80% of organisations globally and yet to date, this segment of the workforce has been largely underserved by enterprise communications providers. RingCentral’s new solution for Frontline Workers, which includes push to talk capabilities, AI video meetings, and team messaging, is a unique differentiator when it comes to better connecting frontline and back-office workers with simple and effective multi-channel communications." 

Availability

The new frontline worker solution will be available globally as a public beta to customers by the end of March. The frontline worker solution is scheduled to be generally available–in both a standalone version and as an add-on to RingCentral MVP–by the end of June. For more information, visit here. 

About RingCentral

RingCentral is a leading global provider of cloud-based business communications and collaboration solutions that seamlessly combine phone, messaging, video meetings, and contact centre. RingCentral empowers businesses with AI-powered conversation intelligence and unlocks rich customer and employee interactions to gain insights and accelerate business outcomes. With decades of expertise in reliable and secure cloud communications, RingCentral has earned the trust of millions of customers and thousands of partners worldwide. Visit ringcentral.com to learn more. 

©2023 RingCentral, Inc. All rights reserved. RingCentral, RingCentral MVP, and the RingCentral logo are trademarks of RingCentral, Inc.

RingSense for Sales, the first offering in the RingSense Artificial Intelligence portfolio, empowers sellers with guidance and coaching to enhance sales productivity

Belmont, Calif. – March 27, 2023 – RingCentral, Inc. (NYSE: RNG), a leading provider of AI-powered global enterprise cloud communications, video meetings, collaboration, and contact centre solutions, today announced the launch of RingSense™, a ground-breaking AI platform that brings the power of conversation intelligence to business communications and collaboration. Leveraging generative AI, RingSense enables organisations to turn their conversation data into powerful insights that will unlock productivity and drive business outcomes.  

"Today marks an important step forward in our journey. Generative AI is a game-changing technology that will fundamentally transform communications and collaboration. Natural language, and voice in particular, has always been a universal interface for information, intent, and emotion that has been largely untapped," said Vlad Shmunis, founder, chairman and CEO, RingCentral. “Now with RingSense, we have the opportunity to inject cutting-edge AI across the entire RingCentral portfolio and make communications a powerful resource for businesses to unlock new potential and quickly extract meaningful information and insights.” 

Over the last few years, RingCentral has developed a rich set of AI models that delivers conversational speech analysis and emotional sentiment recognition to the RingCentral platform. Last year, RingCentral rolled out numerous AI-powered video meetings capabilities and was first to market with Advanced Meeting Insights and Summaries, which uses AI to enable a user to quickly catch up on a missed meeting or use the tool for automated note taking.  

Unlocking Insights for Revenue Optimization: RingSense for Sales

RingSense for Sales, the first offering in the RingSense AI portfolio, analyses interactions among salespeople and their prospects to surface key insights and performance measures, helping them increase their sales efficiency. It provides sales leaders with insights to help them better train, mentor, and drive their teams to greater levels of success. 

"RingSense for Sales gives every salesperson and every sales manager superpowers to help them close more deals, faster. It senses critical needs and enhances the salesperson’s ability to close a deal, by extracting insights from conversations, and automating meeting notes, while providing coaching, analysis, and recommendations for next best actions," added Shmunis. 

Key capabilities of RingSense for Sales include:

• Automated follow-ups to drive productivity: AI-driven interaction summaries, notes, and follow-ups are automatically loaded into a CRM or productivity suite, increasing disposition and facilitating better management of customer interactions.
• AI-generated summary scoring: Interaction-level scoring and reporting helps managers prioritise conversations that need the most attention without sifting through conversations manually. 
• Integrations with 3rd party apps: Integrates with leading CRMs (including Salesforce, Hubspot, and Zoho); calendar applications (Google Calendar and Microsoft Outlook), and call and video meeting providers. 
• Ability to track keywords and phrases (trackers): Enables teams to track keywords and phrases, such as competitor names or product features, and adjust or fine-tune the trackers. Also, the AI can focus on the concepts that are relevant to the organisation, not just the words.

Taking an Open Platform Approach to AI

In addition to RingSense for Sales, RingCentral is introducing AI APIs that give developers and customers access to their own data from RingCentral, enabling them to extract transcriptions, summarisations, sentiment analysis, and interaction analysis for voice, video, and chat. This will allow users to leverage their data to gain deeper insights into all of their customer interactions, regardless of platform – leading to higher customer retention. RingCentral has a robust open platform with more than 85,000 registered developers, 500 APIs, and 350 third party applications in its app gallery. Developers and customers can use RingCentral APIs to apply a highly composable approach to building public or private applications or integrations. 

“Artificial intelligence (AI) is the fuel that will fundamentally transform how we think about digital transformation today. The era of deploying enterprise AI in isolation, while wrestling with outcome uncertainty is over,” said Jim Lundy, founder and CEO of Aragon Research. “RingCentral has created an enterprise-grade AI with a results-based design. Last year, they embedded this unique AI into their MVP platform to help make employees more productive. Now, with RingSense, they've taken it to a whole new level by focusing on bespoke use cases the industry truly needs."

RingSense for Sales and AI APIs are available as an open beta. More information can be found at https://www.ringcentral.com/ringsense.html and https://developers.ringcentral.com/guide/ai.

About RingCentral

RingCentral is a leading global provider of cloud-based business communications and collaboration solutions that seamlessly combine phone, messaging, video meetings, and contact centre. RingCentral empowers businesses with AI-powered conversation intelligence and unlocks rich customer and employee interactions to gain insights and accelerate business outcomes. With decades of expertise in reliable and secure cloud communications, RingCentral has earned the trust of millions of customers and thousands of partners worldwide. Visit ringcentral.com to learn more. 

©2023 RingCentral, Inc. All rights reserved. RingCentral, RingCentral MVP, and the RingCentral logo are trademarks of RingCentral, Inc.