A better customer experience from beginning to end
Our Customer Service Essentials bundle helps you better connect with your employees and customers.
Make every customer conversation count
With the advanced functionality of combining RingCentral MVP and Live Reports
Customer engagement
Give your customers the kind of service they want—one that will leave a lasting impression.
Team collaboration
Simplify employee communications with messaging, video, phone, and fax, all in one app.
Smart reporting
Get a deeper understanding of how your employees and customers interact to drive better outcomes for your business.
Maximum value
Don’t overpay for features you won’t use. Get only what you need for your growing small business.
The ideal customer experience, starting at £34.98
A complete phone system that delivers value with customer service capabilities
RingCentral MVP Standard + Live Reports
Single office, simple workflow
Annual contracts starting at
£34.98
Per users/month
**
Key Features:
Call queue management
Voice menus and interactive voice response
Simple call routing
On-demand call recording
Real-time analytics
Agent and call queue performance reports
Line of business analytics
Quality-of-service reports
Communications
Business phone or free phone numbers
Team messaging
Up to 24-hour video meetings with up to 100 participants
Document sharing and unlimited internet fax
Popular integrations, including Microsoft 365, Google Workspace, Slack, and more
24/7 support
RingCentral MVP Premium + Live Reports
Multiple offices, advanced features
Annual contracts starting at
£39.98
Per users/month
**
Key Features:
Everything in Standard, PLUS
Queue management
Automatic call recording
Advanced call handling
Whisper and barge
User groups
Customised roles and permissions
Integrations
Popular CRM integrations with Salesforce, Zendesk, and more
Strengthen your customer loyalty
Monitor and coach your team by listening in on customer interactions, where you can discreetly chat with your rep without the customer knowing, join the chat, or take over any calls when necessary.
Create customized dashboards with real-time and historical insights to track team performance and how your customers interact with your business.
Manage only one bill for all of your employee and customer communications with dedicated support.
What do you get with Customer Service Essentials?
Team and customer interactions from a single phone system
Business phone system
An award-winning phone system that is easy to use, but powerful enough to grow with your business.
Unlimited messaging
Break free from your inbox with built-in messaging for chatting, sharing files, and managing tasks with your team.
Video meetings
Meet like you’re face-to-face with powerful in-meeting capabilities for optimised collaboration.
Deeper insights to how your employees and customer engage
Queue management
Monitor queues and set up interactive voice response (IVR) and automatic call distribution (ACD) to route calls to the right customer representative.
Customer rep monitoring
Manage and coach each reps’ performance to ensure they’re providing your customers with the best experience.
Customised dashboards
Track the performance of customer representatives with KPIs, trends, and more without the need for technical expertise.
Bring the best experience to your customers
Our experts are ready to help.
Customer stories
Find out how customers are simplifying communications and strengthening customer service
CASE STUDY
Mr. Delivery
“Live Reports has helped improve customer services at Mr. Delivery by providing timely measurements of agents performance.”
CASE STUDY
NakedWines
“We ask customers to select from a short list what they are calling for: to place an order, join as an Angel, to track a shipment or any other queries. This way we can direct their calls to a specific queue where we can best handle their inquiry.”
CASE STUDY
Beauty Solutions
“RingCentral is helping improve our productivity, creating a better sense of connectedness among all of our employees and allowing us to create better experiences for our customers.”
integrations
Simplify your workflows
Customer Service Essentials integrates with over 300 apps like Google, Hubspot, Zendesk, Salesforce, and more.
Looking for a full contact centre solution?
Get started with Customer Service Essentials