Digital CX
Digital Customer Engagement Platform
Connect with customers across 20+ digital touchpoints like the web, social media, messaging apps, review platforms and your custom channels.
Make it easy for customers to get help anytime, from anywhere
Engage across multiple channels
Whether customers reach out on Facebook, Twitter, email, chat, messaging apps, review platforms, or any other digital channel, manage all your responses in one customer engagement platform.
Elevate agent experience
Free up agents to focus on higher value activities with chatbots and smart routing. Assist agents to serve customers better with AI recommended responses.
Gain insights to improve efficiency
Leverage customisable real-time and historical analytics to increase agent and contact centre performance. Use AI to improve customer sentiment.
Get more value with open platform
Connect with tools that run your business using open APIs and webhooks. Scale your operations instantly with a reliable and secure platform.
DIGITAL CHANNELS
Be where your customers are
Go beyond phone calls and meet customers wherever they are online.
Offer social media support
Handle large volumes of interactions on Facebook, Twitter, Instagram, YouTube, and other social media apps.
Be more accessible
Chat with customers using WhatsApp, Apple Messages for Business, Facebook Messenger, Instagram Direct Messages, Google Business Messages, and in-app messaging on any web, iOS, or Android device.
Connect across all channels
Set up seamless customer service by integrating with other channels including chat, text, review sites, communities, and an SDK.
CHATBOTS
Free up agents with virtual assistants
Handle higher inbound volume, automate simple inquiries, and provide a consistent experience across digital channels.
Open up new customer channels
Easily automate conversations by integrating natively with Google Dialogflow, a best-in-class chatbot.
Find the right fit
Implement your bot of choice, or take advantage of one of our partnerships with Microsoft Bot or Cognigy.
Speed up response times
Use chatbots to respond to common inquiries or gather more information before handing off to an agent.
ANALYTICS AND REPORTING
Understand the full customer experience
Craft a better customer experience with built-in feedback surveys and data-informed insights.
Spot trends on every channel
Set custom SLAs by channel to monitor and track the complete customer journey.
Improve team performance
Get a deeper look into agent performance with pre-built and customisable dashboards.
View data from every angle
Inform your customer service strategy by slicing and dicing your data any way you’d like with drag-and-drop business intelligence dashboards.
UCAAS INTEGRATION
Connect with experts across your organisation
Give agents the tools to access internal experts by integrating RingCentral MVP™. Now it’s easy to get answers and solve queries on the spot with team messaging built into your digital engagement platform.
Everything you need to resolve issues faster
Digital channels represent the next paradigm of customer interactions. They’re a game changer.
—AXA Switzerland
Create better customer experiences, every time
48%
increase in customer satisfaction
53%
increase in employee satisfaction
30%
decrease in cost to serve
50%
increase in shifting call volume to digital
43%
increase in first contact resolution
Source: 2022 RingCentral Customer Success Metrics Survey.
Get more done with APIs
Build your digital presence with our API and programmatically manage interactions from any digital channel.
More on digital customer service
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DATASHEET
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Go digital. Use chatbots. Save on support costs.