Optimising the customer experience is one of organisations’ key concerns, and they often focus on improving and simplifying operational processes. But they sometimes forget to investigate an important element that … Read more “Two Minutes To Understand How To Ensure Reliable Business Communications”
Black Friday (and Cyber Monday for that matter) are arguably the most important days of the year for most businesses. That is no different for online businesses. However, many simply … Read more “6 Methods to Prepare for Black Friday”
Today, we’re excited to announce that RingCX, our native contact centre as a service solution, is now Generally Available in the UK, US and Canada. The need for a simplified, … Read more “Announcing the General Availability of RingCX, an AI-first Contact Centre”
RingCentral is thrilled to officially announce the global availability of RingCentral Events, our new events solution designed for creating professional-quality looking experiences (in an effortless way), yet highly engaging. This … Read more “AI-Powered RingCentral Events: Simplifying Event Management From Planning to Execution”
The advent of hybrid working and the increase in the number of communications channels has resulted in companies needing new KPIs and analytics to enable them to manage and optimise … Read more “Two Minutes To Understand How To Manage Your Communications With Advanced Analytics”
If you need to start driving better ROI for your business’s IT projects, you’re not alone. In fact, according to this year’s State of IT report, 50% of organisations plan … Read more “Better ROI for IT Projects: 5 Ways To Get It Done”
The challenges faced by the NHS are no secret. Growing backlogs, continuing difficulties in hiring and retaining staff, and increasing monetary pressures mean that our health and care systems must … Read more “Connect, Communicate and Collaborate: Examining the Crisis of Communications in Secondary Health and Care”
Did you know that almost nine out of ten Microsoft Teams customers are planning to opt for a third-party phone solution to manage their phone calls? The phone remains an … Read more “Two Minutes To Understand How To Integrate Your Phone System With Microsoft Teams”
The dawn of the hybrid work era, combined with the looming PSTN switch off deadline, have contributed to the accelerated adoption of unified communication as a service (UCaaS). Already worth … Read more “How Do BT and RingCentral Help Customers Switch to Cloud Communications?”
