It has been just over 60 days since I started my journey as CEO of RingCentral, and it has been a whirlwind of listening, learning, and planning. I wanted to … Read more “The first 60 days as RingCentral’s CEO”
Back in 2021, HM government launched the National AI Strategy. This strategy sets in place the government’s vision for a public service that truly harnesses the power of technological innovation. … Read more “More Than a Chatbot: How Can the Public Sector Use AI in Communications?”
England’s Local Governments are currently facing economic turmoil. It has recently been reported that there is a £3bn funding black hole caused by inflationary costs and soaring demand for services. … Read more “Crystallising Council Communications: Exploring How Local Governments Communicate”
‘Ask the Expert’ is a series of interviews RingCentral runs with influential thought leaders from around the world, including UC and CX consultants and analysts. In this series, we aim … Read more “Ask the Expert: How Can Technology Help Reduce Psychosocial Hazards in Today’s Contact Centre?”
As organisations focus on developing a customer-centric culture, they’re increasingly dedicating more services to improve customer experience. More and more employees are involved in the customer relationship. Therefore, they need … Read more “Two Minutes To Understand How To Achieve a Quality Customer Experience”
Following the rapid growth of unified communications as a service (UCaaS) and contact centre as a service (CCaaS) over the last few years, businesses have begun to look for the … Read more “What Are the Cost Savings and Business Benefits of UCaaS–CCaaS Integration?”
Microsoft Teams is now the collaboration application of choice for many businesses, especially those with remote teams or hybrid working policies in place. However, a recent report by the Cavell … Read more “Why Do Third-Party Telephony Solutions for Teams Lead the Market?”
In recent years, the way we communicate at work has changed. Today, employees expect to host meetings over video easily from anywhere and complete daily tasks through messages. But while … Read more “Team Collaboration vs Citizen Experience: The Uneven Progress of the Public Sector”
Many companies have introduced new working models to respond to the expectations of their staff. More and more employees are asking for a certain amount of flexibility in the way … Read more “Two Minutes To Understand How Unified Communications and AI Support Hybrid Work”